At Focus Care Adelaide, we are committed to protecting the privacy and confidentiality of the personal information we collect from our clients, participants, employees, and other stakeholders. We adhere to all relevant privacy laws, including the Privacy Act 1988 and the National Privacy Principles (NPPs).

Collection and Use of Personal Information: We only collect personal information that is necessary for the provision of NDIS services, support, and programs. This information may include names, contact details, NDIS plan details, health information, and other relevant data. The information collected is used for the purpose for which it was obtained and will not be used for any other unrelated purposes without consent.

Security and Confidentiality: We take all reasonable steps to ensure the security and confidentiality of the personal information we hold. Our staff members are trained to handle personal information responsibly, and access to such information is restricted to authorised personnel only.

Disclosure of Personal Information: We will only disclose personal information to external parties when it is necessary to provide NDIS services or when required by law. This may include sharing information with other NDIS providers, government agencies, or regulatory bodies. We will always seek consent before disclosing personal information, unless required by law.

Data Access and Correction: Individuals have the right to access and correct their personal information held by Focus Care Adelaide. If you wish to access or update your information, please contact our Privacy Officer.

Marketing and Communication: We may use personal information to communicate with our clients and stakeholders about our services, programs, and updates related to the NDIS. You have the option to unsubscribe from marketing communications at any time.

Data Retention: We will retain personal information for as long as it is required to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer needed, we will take appropriate measures to securely dispose of it.

Complaints and Concerns: If you have any concerns or complaints about how we handle your personal information, please contact our Privacy Officer, and we will promptly investigate and respond to the matter.

Changes to the Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.

By engaging with Focus Care Adelaide's NDIS services, you consent to the practices outlined in this Privacy Policy. If you have any questions or require further information about our privacy practices, please do not hesitate to contact us. Your trust is essential to us, and we are dedicated to maintaining the confidentiality and security of your personal information.

Thank you for choosing Focus Care Adelaide.