To assist you on your journey, we have curated a list of frequently asked questions by our clients, making it easier for you to find the right questions to ask.

Q: How do I apply for services with Focus Care Adelaide?

A: Thank you for considering Focus Care Adelaide. To apply for our services, you have two convenient options:

  • Fill out the online Enquiry Form available on our website. Simply visit our website and complete the form with your details.
  • Alternatively, you can reach us directly by calling: 0458 339 628
  • Email us at: admin@focuscareadelaide.com.au

We look forward to hearing from you and starting this journey together.

Q: What funding does Focus Care Adelaide accept?

A: Focus Care Adelaide is a registered NDIS service provider, recognised and registered to support participants with NDIS funding.

Q: What is the NDIS and what is the NDIA?

The National Disability Insurance Scheme (NDIS) is a way of funding services and support for people with permanent and significant disability in Australia. The National Disability Insurance Agency (NDIA) is the independent agency responsible for implementing the NDIS.

Q: Who is NDIS For? Am I eligible?

If you have a permanent and significant disability, you are eligible to receive funding from the NDIS, provided you are under 65 years old and reside in Australia as a citizen or permanent resident.Individuals currently receiving state-funded specialist disability support services will transition to the NDIS and will be contacted by the NDIA. Your existing supports will remain in place until your transition to the NDIS is complete.

Do you provide Support Coordination?

A: No

Q: Where in Australia does Focus Care Adelaide provide services?

A: Focus Care Adelaide provides disability services throughout Adelaide, SA.

Our office locations are in Alberton - Head Office and Community Hub. Parafield Gardens is the home of our RTO – TTSA and our new Centre for School Leaver Employment Supports, Finding and Keeping a Job programs. Our next objective is to establish offices across rural South Australia.

Q: What does NDIS Fund?

A: The NDIS provides funding for reasonable and necessary supports to help you achieve your goals and participate in activities that enhance your social and economic engagement. These supports may include:

  • Accommodation/tenancy assistance to secure suitable housing.
  • Assistance and supervision with daily tasks, focusing on skill development for greater independence.
  • Transportation support for community, social, economic, and daily life activities.
  • Job-related assistance to help you find and maintain employment.
  • Provision of mobility equipment, home modifications, assistive technology, assessments, and aids to facilitate recreation, leisure, and household tasks.
  • Behavioural and therapeutic support to enhance skills and promote independence.

Q: How do I go about getting an NDIS plan and Funding?

A: The NDIA will reach out to you to arrange a Planning and Assessment appointment, which can be conducted either over the phone or through a face-to-face meeting upon request. Following this appointment, the NDIA will send you your plan, enabling you to start accessing supports with the allocated funding. To maximise the effectiveness of your NDIA planning meeting, we suggest dedicating time to pre-planning.

Q: What is the goal?

A: Considering your goals is a crucial aspect of pre-planning. The NDIS advises establishing two short-term and two long-term goals. Your goals can involve maintaining existing activities, like "I aim to continue living independently" or "I want to keep attending a social club weekly." They can also encompass new aspirations, such as "I desire to make new friends" or "I strive to enhance my independence."

Q: How is my funding managed?

A: There are four options for managing your funding:

1. Agency Management: The NDIA manages your funds and pays all invoices on your behalf. There is no additional cost for this option.

2. Self-Management: You choose to manage your plan yourself, which involves requesting and paying invoices independently.

3. Registered Plan Management Provider or Financial Intermediary: You can select a registered organization to manage your funds on your behalf. This option does not affect the allocated amount for supports in your plan, but you must express your interest during your NDIA planning appointment.

4. Combination: You have the flexibility to choose a combination of the above three methods to manage your funding.

Q: What if I’m unhappy with my NDIS plan or want to complain about a decision?

A: If you believe that a decision made by the NDIA regarding your situation is incorrect, you have the option to submit an application for an internal review of the decision. This review process is available to any individual directly impacted by an NDIA decision. For more information and specific details, you can reach out to the NDIA directly or visit their website.

NDIA website

If you don't find the answer to your question here – email us at info@focuscareadelaide.com.au or call us 0458 339 628